(By UK eCommerce Regulations)

Introduction

This Refund and Returns Policy is governed by the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 and other applicable UK consumer protection laws. By purchasing from Dodo.uno, you accept the terms outlined in this policy.

1. Scope of the Policy

This policy applies to all products and services sold through Dodo. uno to customers within the UK, ensuring compliance with UK consumer rights legislation.

2. Your Right to Cancel (Cooling-Off Period)

Under UK law, consumers have the right to cancel an online order for most goods within 14 calendar days from receiving the items without providing a reason.

Conditions for Cancellation:

• The right applies only to unused, unopened goods in their original condition.
• Certain items are excluded from cancellation (see below).

How to Cancel:

• Please notify us in writing via email at [support@dodo.uno] or use the cancellation form provided on our website.
• Return the items to us within 14 days of notifying your cancellation.

Refund Timeline:

• Full refunds, including standard delivery costs, will be issued within 14 days of receiving the returned goods or proof of return, whichever is earlier.

3. Exceptions to the Right to Cancel

The following items are exempt from the cooling-off period under UK law:

1. Digital content once downloaded or accessed (if you agree to waive your right to cancel).
2. Custom-made or personalized items.
3. Perishable goods such as food or flowers.
4. Sealed items that are not suitable for return once unsealed (e.g., hygiene products).

4. Returning Faulty or Damaged Goods

Under the Consumer Rights Act 2015, you are entitled to a refund, replacement, or repair if goods are faulty, not as described, or unfit for purpose.

Timeframes for Faulty Goods:

• Within 30 days: Full refund for faulty goods.
• After 30 days but within 6 months: We will attempt to repair or replace the item. If this is not possible, you are entitled to a refund.

Reporting Faulty Goods:

• Contact us at [support@dodo.uno] with details of the fault, your order number, and supporting evidence (e.g., photos).

5. Return and Refund Process

How to Initiate a Return:

1. Contact [support@dodo.uno] with your order number and reason for return.
2. Once your return request is approved, we will provide you with the return address and instructions.

Return Shipping Costs:

• You are responsible for the cost of returning items unless:
  • The item is faulty or not as described.
  • We delivered the wrong item.

Refund Methods:

Refunds will be made to the original payment method within 14 days of receiving the returned goods or proof of return.

6. Exchange Policy

Exchanges are available for defective, damaged, or incorrect items.

• Submit an exchange request via [support@dodo.uno].
• Once the returned item is received and inspected, a replacement will be shipped.

7. Contact Information

For questions or assistance, contact us via:

• Email: support@dodo.uno

8. Governing Law

This policy is governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the jurisdiction of the English courts.

Thank you for shopping with Dodo.uno. Your satisfaction is our priority!